Send a Message
Fill in the form below and we’ll route your message to the right team. We usually get back to most enquiries within a few hours.
Before You Contact Us
You might find what you need in one of these resources.
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Frequently Asked QuestionsDelivery, returns, assembly, and common queries answered.
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Warranty InformationCoverage details and terms.
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Cycle to Work SchemeFind out how to get your e-bike through the Cycle to Work scheme.
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Returns & Refund PolicyHow to return an item.
Response Times
Here’s what you can expect after getting in touch.
Email enquiries are typically answered within a few hours during working days. During busy periods (e.g. after a sale), this may take a little longer.
Phone support is available during working hours. If lines are busy, leave a voicemail and we’ll call you back as soon as we can.
Warranty and returns requests may take slightly longer as they require review by our specialist team. But we’ll always keep you updated on progress.
